Technical Support Specialist
Key facts about position
4.000 - 4.500 EUR/month
Are you a youthful spirit with a passion for building a career at a leading global company specializing in children's toys, entertainment, and digital gaming? This industry leader is built on a foundation of open-mindedness, integrity, and innovation. To maintain our leadership position, we seek the brightest minds, including you!
Job description & Requirements
System Setup and Maintenance: Your role will encompass the installation, configuration, and troubleshooting of both hardware and software systems. This includes servers, desktops, laptops, printers, scanners, videoconference equipment, and mobile devices. You'll be the go-to expert for resolving technical issues arising during installation and daily use.
Technical Support: You will offer efficient technical support to end-users in diverse environments, such as on-site, remote locations, remote users, and even at trade shows as required.
Network Support: A key part of your role will involve assisting in the setup and upkeep of local area networks (LAN), wide area networks (WAN), and wireless networks. You'll troubleshoot network connectivity issues and aid in configuring routers, switches, and firewalls.
Issue Diagnosis and Resolution: Your keen problem-solving abilities will shine as you identify and resolve technical issues relating to hardware, software, and network systems. You'll provide clear guidance and step-by-step instructions for issue resolution to end-users.
User Training and Support: You will lead training sessions for end-users on various applications and systems. Responding to inquiries, you'll offer guidance and troubleshooting support in a professional and helpful manner.
Documentation and Reporting: Your meticulous approach will be crucial as you document support requests and their resolutions using a ticketing system.
• Membership in APM.Digital club - become APM Expert
• Beer box for each APM Expert
• 100% work from home
• Multisport card
• Flexible working hours
• Tax and social counseling for freelancers
• Work with the most modern tools on the market in all areas
• Young team, frequent team building
The position is suitable for candidates with education
Bachelor's degree in Computer Science, Software Engineering, or a related field
English Language - sufficient
Number of years of experience
Minimum of 5 years
Information concerning the recruitment process
• We will give feedback to all candidates invited to the interview